Kritikal is committed towards providing world class technology services to every client. The principles of Kritikal service excellence grid help us to delight our clients every time.
Irrespective of number and level of engagement(s), we use several quality tracking methodologies, tools, and processes to ensure superior quality products and services to Kritikal clients.
Quality Focus
We take utmost care to assure that the services provided by us are matching global standards. Our aim is to maximize the value delivered to our clients. The focus on service quality is driven primarily through the disciplines and processes established to maintain an organization-wide quality standard.. These are enabled by quantitative feedback from the process and proactively introducing innovative ideas and technologies across the organization to meet its business goals.
Risk Alleviation
KritiKal’s’ outsourcing model has business permanence planning built into it. A detailed plan for risk identification, monitoring and alleviation is put together as part of project planning. This plan covers risk recognition, prioritization and alleviation options. Risk alleviation tasks are executed during the project and risks are re-evaluated at regular intervals. The status of risks is continuously tracked, and reviewed using the monthly
milestone Reporting mechanism.
